Please read the following terms and conditions before you make your booking with us. They form the basis of your contract with us and set out our respective rights and obligations. When you confirm your reservation with us, we assume that you and all travelers on whose behalf you have confirmed the reservation have carefully read and agreed to our terms and conditions.
In these booking conditions, “you” and “your” mean all people named on the booking (including anyone who is added or substituted at a later date). “We”, “us” and “our” mean SNOWFLAKE CHALETS.
1. Making your booking and payment
To make a booking, we invite you to contact us by telephone or e-mail. You can also book online through our website. If you book through one of our ads on a different website, you just need to follow the steps on each specific website. Please note that many websites (Airbnb.com, booking.com, homeaway.com…) apply an additional fee to your booking. The lowest price you will find for our properties is the one displayed on our website (SnowflakeChalets.com) and it only applies when you book with us directly.
A non-refundable deposit of 25% of the price must be paid at the time of booking with credit card, by French cheque sent to (Nadia Pelvat, 11 rue de la Paix, 74100 Ambilly) or by bank transfer (our bank account information is available upon request).
Once we receive your booking and deposit, we will confirm your holiday by sending you a booking confirmation email.
The final balance can be paid by credit card, cheque or bank transfer and must be received by us not less than 70 days before the start date of your holiday.
The balance is non-refundable once paid.
If you have not paid the balance by the time it is due, and failed to respond to our requests for payment, we reserve the right to cancel your booking and keep the deposit.
If your booking has been made less than 70 days prior to the start date of your holidays, we require the full payment at the time of booking.
The full payment is non-refundable if you make your booking less than 70 days prior to the start date of your holidays.
Please note that if you make your booking through a third party website (like airbnb.com) you may be asked for the full payment at the time of booking even if you make your booking more than 70 days before the start date of your holidays.
We ask for a security deposit cheque at your arrival. It is 1000 € for the properties of 4 to 5 bedrooms, and 400 € for the properties from 3 to 3 bedrooms. We do not cash this cheque, unless there is some damage caused to the property or if the peroperty has not been left clean after your departure or if the payment of some optional service we provided you with is missing. If you do not have cheques, we can take your security deposit by credit card.
2. Holiday insurance
You must be adequately insured for your holiday. Your insurance must, as a minimum provide cover for cancellation by you and the cost of assistance, including repatriation to your country, in the event of emergency or illness. Please note, pregnancy and ill health may affect insurance cover. We strongly advise you to read your insurance policy document as soon as you receive it and take it on holiday. It is your responsibility to ensure the insurance cover you purchase is suitable and adequate for your particular requirements, and eventually includes winter sport cover. No liability will be accepted for anyone travelling without adequate travel insurance.
Prices are accurate at the date of publication, however we reserve the right to increase or decrease our brochure prices at any time. Once you have booked, the price of your holiday is guaranteed, except that we may pass on to you any increases due to Government levies, tax or fuel surcharges. On any surcharges imposed, we will absorb an amount up to 2% of the holiday cost.
4. What is included
• Bed linen
• Towels (only during the winter season)
5. What is not included
• Local tourist tax: We are required by the city hall to collect the tourist tax. The price depends on the property. Please refer to your property description for the amount of the tax.
• End of stay cleaning: the property must be left clean and tidy. If you do not wish to clean it when you leave, you can purchase our end of staycleaning service. The price depends on the property. Please refer to your property description for the price of this service.
6. Brochure/ Website / advertising material accuracy
The information contained in our brochure /website and other advertising material is believed correct to the best of our knowledge at the time of printing or publication. However, errors may occasionally occur especially due to translation and information may subsequently change. You must therefore ensure you check all details of your chosen holiday (including the price) with us at the time of booking.
7. Cancellation or alteration by us
Whilst we always work hard to avoid making changes or cancellations to your holidays, we must reserve the right to do so. In the unlikely event where this happens, we shall offer an alternative or a full refund of all money paid.
We regret we cannot accept liability or pay any refund where the performance or prompt performance of our contractual obligations under our contract with you is prevented or affected or you otherwise suffer any loss, damage or expense of any nature as a result of ‘force majeure’. In these booking conditions, ‘force majeure’ means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riots, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
8. Cancellation or alteration by you
Should you wish to make any changes to your arrangements after they have been confirmed, you must advise us in writing. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests.
Should you wish to cancel your holidays after they have been confirmed, you must advise us in writing too.
The 25% deposit paid at the time of booking is not refundable.
The balance is due 70 days before the start date of your holidays. Once it is paid, it is not refundable.
Your travel insurance may cover the cancellation charge if the reason is within their terms and conditions.
9. Snow conditions
Whilst we obviously cannot guarantee snow, Les Gets resort is chosen for its reliable snow records.
Snow conditions can change dramatically and will not be accepted as a valid reason for you to cancel your holiday.
10. Our properties
Our properties are not always built with child safety in mind. Parents must be aware there are greater risks than in a normal home environment, and extra care should be taken at all times.
Furnishing may vary from that shown or described, and rooms may not be lockable.
Facilities including internet connection and TV… may break down and it can take time to get them fixed. We cannot guarantee them to be in working order when the repair depends on a third party supplier.
11. Arrival and departure
We will endeavor to have your room ready by 4pm on the day of your arrival.
Your room must be vacated by 10am on the day of departure.
12. Cleaning and hygiene
At the end of your stay, the property must be left clean and tidy. Otherwise, we will have to deduct the cleaning fees from the security deposit cheque that you had given us at your arrival. The amount of these cleaning fees is at our discretion, depending on the state in which the chalet has been left.
13. Third-party services
We may make bookings on your behalf with third parties, for example ski schools, ski hire providers and the lift pass office. All third party bookings are subject to the terms and conditions of the provider. All contracts made are between you and the third party provider. We do not enter into any contract with third parties, and do not have obligation for any matter arising from a third party provider. We do not offer any comment on the standard of services they may provide. All disputes must be taken up with the provider directly, including requests for refunds, even if we have paid the supplier on your behalf.
We are not responsible for any theft, loss or damage to any belongings of the clients, money included. You need to make sure these situations are covered by your travel insurance.
When damage has occurred to the property by a client, they will be charged the cost of the damage.
15. Visas, Passports and Health requirements
Your specific passport, visa and immigration requirements, including any minimum required validity period beyond holiday dates, are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We accept no liability if you cannot travel or re-enter your country due to non-compliance.
High altitude resorts: You should be aware that some people experience difficulties in high altitude resorts and it may be advisable to seek advice from your doctor before travel if you have any medical conditions which this may exacerbate.
16. Smoking policy
All our properties operate a no smoking policy. Smoking is also deemed as a big fire risk in our wooden properties.
We do not permit pets in our properties.
These terms and conditions and any contract to which they apply are governed in all respect by French Law.